Why Choose Taqassi?
Professional mystery shopping tailored to your retail business
✔ Objective Feedback
Get honest, unbiased evaluations of your customer service from trained, professional mystery shoppers who experience your business like real customers.
✔ Comprehensive Reports
Detailed evaluation reports with specific observations, photos, and actionable recommendations to improve customer experience and staff performance.
✔ Flexible Scheduling
Choose evaluation frequency that works for you: monthly, quarterly, yearly, or custom schedules based on your business needs and budget.
Our Services
Staff Performance Evaluation
Assess employee customer service skills, product knowledge, and adherence to company standards through detailed evaluations and observations.
Multi-Channels Coverage
Whether you have 10 or 1,000 locations, call center, kiosks, digital or more we can coordinate evaluations across your entire retail network.
Store Condition Assessment
Evaluate store cleanliness, product displays, signage, and overall store conditions to ensure consistent brand standards across all locations.
Competitive Intelligence
Gain insights into competitor operations, pricing strategies, and customer service approaches to stay ahead in your market.
Our Mystery Shopping Process
Simple, flexible evaluation schedules tailored to your needs
Consultation & Planning
We discuss your specific needs, locations, and evaluation criteria to create a customized mystery shopping program.
Select Your Schedule
Choose from monthly, quarterly, yearly, or custom evaluation schedules that fit your business cycle.
Professional Evaluations
Our trained mystery shoppers visit your locations and evaluate customer service, store conditions, and staff performance.
Detailed Reports
Receive comprehensive reports with findings, observations, photos, and actionable recommendations for improvement.
Follow-Up & Support
We provide ongoing support and can conduct follow-up evaluations to track improvements and ensure consistency.
Trusted by Leading Retail Brands
Expertise & Experience
Decades of experience in retail intelligence and customer experience evaluation across all retail sectors.
Professional Evaluators
Carefully selected and trained evaluators who understand retail operations and customer expectations.
Confidentiality & Integrity
Strict confidentiality protocols and unbiased evaluation processes ensure reliable, actionable insights.
What Our Clients Say
Mohammed Al-Rashid
Operations Manager, Retail Chain
"Taqassi's evaluations have been invaluable. We improved staff compliance by 40% and customer satisfaction scores increased significantly. Highly recommended!"
Fatima Al-Dosari
Regional Director, Hospitality Group
"The detailed reports and actionable insights have transformed how we manage our locations. Our mystery shopping program is now a strategic asset."
Ahmed Al-Otaibi
CEO, Multi-Brand Retail Group
"Professional, reliable, and comprehensive. Taqassi's evaluations have helped us identify training gaps and improve overall customer experience across all stores."
Frequently Asked Questions
QHow long does a typical evaluation take?
A standard mystery shopping evaluation typically takes 1-2 hours per location, depending on the complexity of your evaluation criteria and the size of the retail space.
QWhat locations can you cover?
We can conduct evaluations across the Middle East and North Africa region. Whether you have 5 locations or 500+, we have the capacity and network to cover your entire retail footprint.
QHow quickly will I receive my reports?
Detailed evaluation reports are typically delivered within 5-7 business days after the evaluation is completed. For urgent requests, we can provide expedited reporting.
QCan you evaluate multiple locations simultaneously?
Yes, absolutely. We coordinate multi-location evaluations efficiently. For quarterly or annual programs, we can schedule evaluations across your entire network within your preferred timeframe.
QWhat if I need a custom evaluation criteria?
We specialize in customized evaluation programs. During our consultation, we'll work with you to develop evaluation criteria that align with your specific business goals and brand standards.
QDo you provide follow-up evaluations?
Yes, we offer follow-up evaluations to track improvements and ensure your team is implementing recommendations. Many clients schedule quarterly or semi-annual follow-ups.
Ready to Gain Deeper Insights?
Request a customized proposal for your retail intelligence needs